SHIPPING & RETURNS
SHIPPING POLICY
All orders will be processed and shipped within 2 days. standard shipping will arrive in 9-14 days if internationally shipped, and 3-5 if domestically shipped.
If any issues arrive during shipping, you will be notified as soon as we are alerted
RETURN AND REFUND POLICY
Because each item is custom printed on demand, we do not accept returns or exchanges for:
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Incorrect size selection
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Buyer’s remorse
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Color or design preferences
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Items ordered by mistake
We encourage customers to carefully review size charts, product descriptions, and mockups before purchasing.
We do offer replacements or refunds if your item arrives:
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Damaged
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Defective
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With a printing error
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Different from what was ordered
To report an issue, please contact us within 7 days of delivery at: support@naturaofficial.com
Include:
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Your order number
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A brief description of the issue
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Clear photos showing the problem
Once approved, we will issue a free replacement or refund at no additional cost to you.
Exchanges:
We do not offer size exchanges, as all items are printed to order.
If you’re unsure about sizing, please refer to the size guide before purchasing.